Zoho SalesIQ's chatbots now support 30 languages — including Arabic, Thai, Chinese, German, Japanese, French, and Spanish — making it far easier for businesses to talk to customers around the world in the language they are most comfortable using. Below is a look at how this works across SalesIQ's two chatbot types: Zobot and Answer Bot.
Chatbots That Now Speak 30 Languages
Global businesses no longer have to choose between offering instant chat support and offering it in a customer's preferred language. With multilingual support built into SalesIQ, a single chatbot deployment can now hold natural conversations in 30 languages, without needing to build and maintain a completely separate bot for every market.
Zobot: One Flow, Many Languages
Zobot is SalesIQ's user-defined flow bot — built for custom conversation flows and automation. With multilingual support, a business can design its bot's conversation flow once, and then easily configure the dialogue in different languages.
Picture a welcome message followed by a set of branching options, with Zobot responding based on whichever option the visitor picks. That initial flow can be built in a default language and deployed to a website or any other channel. From there, dialogues can be added in French, German, Spanish, or any other language a business needs — all using the exact same underlying flow, so there is no need to rebuild the logic from scratch for every market.
Answer Bot: AI-Powered Answers in the Customer's Own Language
Answer Bot is SalesIQ's AI-powered bot for handling frequently asked questions. It draws on the content a business adds to its Resources — FAQs, help articles, and similar material — and responds in the customer's own language.
If a customer asks a question in French, for example, Answer Bot will search for answers within the business's existing French-language content. That means the quality of a multilingual chatbot experience comes down to the quality of the multilingual knowledge base behind it: the more thorough the FAQs and articles in each language, the more accurate and helpful the bot's answers will be.
Getting Started With Multilingual Support
The best place to start is with the languages your customers actually use most. Build out a knowledge base of frequently asked questions in each of those languages, and design your core Zobot flow once so it can be reused everywhere. Together, Zobot and Answer Bot let a single support setup serve a genuinely global customer base without multiplying the workload behind the scenes.
Want help setting up multilingual chatbots on your own site? Get in touch with the Go Biz IT team for a free consultation.